Responsa essentially finds the people that can service a specific request, by enabling voice (or text), free-format requests, to be matched only with relevant suppliers that have heard the request and have agreed that they can service it.
Responsa can be incorporated into any service that is designed to help consumers find things. This covers Classified Directory Services, Search Engines, Directory Assistance Services; Information Bureau’s but it can also be any organisation that wants to help solve problems for the consumer.
In its most popular form, a consumer simply tells the operator their need
“We’re a family of five, needing B&B for tonight, but it must have off street car parking, because we have a classic car”.
The agent then asks the consumer to hang up. The agent then records the request on the responsa system. Responsa knows where the consumer is, and how to contact them. It then automatically dials relevant local B&B’s in sequence. The B&B answers the phone and hears the request from responsa. If they can’t meet the request they simply hang up, and responsa moves on. If they want the business, they press “1” , the “Accept” key, and they are then played the customers telephone number, which they dial to talk direct to the customer and close the deal.
It is in effect an automatedconcierge service - view demo
Responsa brings together telephony systems, web applications and location-based databases in an innovative way, creating a powerful service whose complexity is completely hidden from the users. The service appears entirely familiar to the user, and requires no technical knowledge to use. All the technology is developed and provided as an Application Service Provided (ASP) model complete with marketing collateral, ready for a consumer launch.
The service concept is supported by all the necessary technology and protected by patents, trademarks, and other product Intellectual Property (IP), enabling a protected turnkey solution that allows consumers to easily find the answer to a simply expressed need.
Responsa comes in a number of forms. The most popular initial form is an operator assisted concierge service. However, there is an automated version (voice or text) which you can see working on our online demo .
A highly profitable form of responsa is when it is used to match willing buyers with able sellers (a next generation yellow page service).
Read more for a fuller explanation of the patents and service.
The directory market is coming to Responsa “Google sees voice search as core” and with the proliferation of smart phones accessibility of the mobile internet has increased significantly. The next logical step is for the suppliers to come to the customers rather than customers having to contact many suppliers.
